Shipping Methods and Timeframes
• We offer standard shipping within Canada and U.S using reputable shipping carriers.
• Estimated delivery times are typically 5-10 business days, excluding weekends and holidays.
• Expedited shipping options are available for an additional fee.
Order Processing
• Orders are processed and shipped within 2 business days after the order is placed, subject to stock availability.
• You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Fees
• Shipping fees are calculated based on the weight, size, and destination of your order.
• Free shipping is offered for orders above $150 pre tax, as specified on our website.
International Shipping
• We offer international shipping to select countries. Please refer to our website for the list of countries we ship to.
• Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
Address Accuracy
• It is the customer's responsibility to provide accurate shipping information. We are not liable for delays or non-delivery caused by incorrect or incomplete addresses.
Returns Policy
• We accept returns within 30 days from the date of delivery.
• Returned items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
Please check the product page for specific details.
Return Process
• To initiate a return, please contact our customer support team info@carminadeyoung.com or call us 226-663-2224.
• Provide your order details, reason for return, and any relevant information requested by our customer support team.
• Once your return is approved, you will receive a return authorization and instructions on how to send back the item(s).
Return Shipping
• The customer is responsible for the return shipping costs, except in cases of defective or incorrect items received.
• We recommend using a trackable shipping method and retaining proof of postage until your return is processed.
Refunds and Store Credit
• Refunds will be issued to the original payment method used for the purchase, minus any shipping fees and applicable restocking fees.
• Alternatively, customers may opt for store credit, which can be used for future purchases on our website.
• Refunds or store credits will be processed within 2 business days after we receive and inspect the returned items.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges Policy
• Currently, we only accept exchanges for our customer's local in London,ON for in person exchanges at our location 370 Saskatoon Street.
Please note that the above policies are subject to change and it is recommended to visit our website for the most up-to-date information.
Last updated: [June, 14, 2023]